Frequently Asked Questions about the RipStik® Caster Board.

Wheels have worn out, is this normal?

Yes. DO NOT RETURN TO STORE. THIS IS NOT AN ITEM COVERED UNDER THE WARRANTY. There are several factors that can contribute to your RipStik® Caster Board wheels wear. First, check to make sure the wheel guard (on models prior to March 2007) is not bent against the wheel causing it to touch and/or rub on the wheel. Since the motion of the RipStik® is created by the wheels, casters and the swiveling of the rider the wheels wear out very quickly. This is not a defect but a result of normal wear and tear. The wear and tear effect can be exacerbated by a first time user and wheel longevity should improve with the improvement in skill of the rider. The surface conditions that the RipStik® Caster Board is being ridden on can also have an effect on the wear and tear of the wheels, rough asphalt for example will cause the wheels to wear out very quickly.

Where can I buy replacement wheels?

Replacement wheels for your RipStik® Caster Board can be purchased through your local retailer or online from Razor USA. Wheels wear out quickly especially for beginners because the motion is created by the wheels, casters and swiveling of the board and rider.

Where can I buy replacement casters?

Replacement casters are also available from the Razor USA.

The casters on the Ripstik are “100% serviceable” in that the user can disassemble, clean and re-grease the loose-ball thrust bearing. Click here for an exploded view of the caster assembly.

Where can I buy a RipStik® Caster Board?

RipStik® Caster Board's are available through many Online Retailers and various stores nationwide. Use the Store Locator to locate a brick and mortar store near you.

What is my warranty?

This Limited Warranty is the only warranty for RipStik® caster boards. There is no other express or implied warranty. The manufacturer warranties this product to be free of manufacturing defects for a period of six months from date of purchase. This Limited Warranty does not cover normal wear and tear, nor any damage, failure or loss caused by improper assembly, maintenance, storage or use of the caster board. This Limited Warranty will be void if the product is ever:

• used in a manner other than for recreation or transportation;
• modified in any way;
• rented.

Where can I ride my RipStik® Caster Board?

CHECK LOCAL LAWS REGARDING CASTER BOARD USE. Check local laws and regulations to see where and how you may use your RipStik® caster board legally. In many states and local areas caster board riders may be required BY LAW to wear a helmet. Check local laws and regulations regarding laws governing helmet use and caster board operation in your area. Never ride in traffic or on the street and watch your surroundings for pedestrians, bikes, and skateboard and scooter riders. Use the caster board in areas free from fixed or moving hazards, such as poles, curbs, hydrants, walls, parked automobiles and traffic. Use the caster board only on smooth, dry, level ground without loose debris, such as rocks or gravel. Rough surfaces increase wheel wear and tear.

The wheel guard is bent and rubbing on the wheel. What should I do?

You can remove the wheel guard by following the steps in this Service Bulletin.